Frequently Asked Questions


Orders:

What if I need flowers right away?

The CYA flowers platform works with a minimum 3 day lead time. If you need flowers sooner than that, please call Becky's Flowers at 432-699-0011 or visit their website at www.beckysflowersmidland.com


What if I forget an occasion again next year?

This is the reason why we created CYA! As soon as you enter your occasion, we save that info each year so you can never forget to order flowers again! You’ll be notified the following year a week in advance in case you need to change the delivery date, card message, or arrangement!


What if my occasion falls on a weekend?

CYA flowers delivers Monday through Friday during normal business hours so if your occasion falls on a weekend it will be delivered on the previous business day.


Who should I send flowers to?

Everyone loves flowers! Don’t forget your mom, step mom, grandmother, spouse, children, siblings, relatives, in laws, administrative professionals, friends, & colleagues!


Will my arrangement look like the picture?

Each arrangement is created fresh by a local, professional floral designer. Just pick your style & price point, & the designer will create a beautiful, custom arrangement using the freshest seasonal flowers! Our experience is you will always get a better product if you let the designers design versus ordering a specific recipe/arrangement. Our pictures are samples of what that price point & style may look like.


What if I need to delay the delivery date?

When you receive the text/email notification, 7 days before your order is delivered, please click the link to log on to your dashboard & delay the delivery or email us at info@cyaflowers.com.



Payment:

Do I have to pay for all of my occasions up front?

No! That’s one great thing about CYA flowers! You are only charged the week that your order is going to be delivered so go ahead & place your orders for all of the major occasions, & we will have you covered!


Is my financial information secure?

Absolutely! We use the same credit card processing company as Amazon & Uber so you never have to worry about your financial information.


Can I save more than one payment method?

Yes! You can save several different payment methods.


Will I be notified when I am charged?

Yes! If you place an order less than 7 days in advance, you will be charged immediately. If your order is 7 days or more in advance, you will be notified via text & email about when your card will be charged. You can always log in to your dashboard to check on any of your orders!


What if I need to cancel an order?

If you need to cancel an order more than 7 days before it is scheduled for delivery, just log in to your dashboard & click cancel order. If it is less than 7 days in advance, your card has already been charged so please contact us at info@cyaflowers.com so we can help you.